Privacy Policy

Welcome to Vintage Mart ("we," "our," or "us"). Vintage Mart is an online jewellery store offering premium bridal, temple, and fashion jewellery. We are committed to protecting your privacy and ensuring your personal information is handled responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using our website and services, you agree to the practices described in this policy.

We collect the following types of information when you interact with our website:

We use the information collected for the following purposes:

• Process and fulfil your orders, including delivery and payment confirmation
• Provide customer support and respond to enquiries
• Send order updates via email and SMS
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations and resolve disputes
• Personalize your shopping experience

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

We work with trusted third-party service providers to operate our business. These include:

• Payment Gateways: Razorpay / Cashfree / PhonePe for secure payment processing
• Analytics: Google Analytics for website usage insights
• Hosting & Infrastructure: Cloud hosting providers for secure data storage
• Delivery Partners: Courier services for order fulfilment and shipment tracking
• Email Services: Email providers for transactional and marketing communications

These providers have their own privacy policies and are contractually obligated to handle your data securely.

Data Sharing

We do not sell your personal information. Your data is shared only with:

• Courier and logistics partners (for order delivery)
• Payment gateway providers (for secure transactions)
• Legal authorities (when required by law or to protect our rights)

Data Security

We take appropriate measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• Secure servers with restricted access
• Limited employee access on a need-to-know basis
• Regular security audits and updates

While we implement industry-standard security measures, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Withdraw Consent: Opt out of marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order data is typically retained for 5 years for tax and legal compliance.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to us: