Shipping Policy

At Vintage Mart, we take great care to ensure your jewellery reaches you safely and on time. Every order is carefully packaged in premium gift-ready packaging to protect your items during transit.

Once your order is placed and payment is confirmed:

Delivery timelines after dispatch depend on your location:

Note: These are estimated timelines. Actual delivery may vary based on location and courier availability.

Once your order is dispatched, you'll receive a tracking link via email and SMS. You can use this link to monitor your shipment in real-time.

• Tracking details are sent within 24 hours of dispatch
• Track your order anytime from the "My Orders" section of your account
• Contact us if your tracking hasn't updated for more than 48 hours

While we strive to deliver on time, delays may occur due to:

• Extreme weather conditions (floods, storms, heavy rain)
• Public holidays and festivals
• Natural disasters or unforeseen events
• Courier service disruptions in specific areas
• Remote area accessibility issues

In case of significant delays, our team will proactively reach out to keep you informed.

Lost or Missing Packages

If your package is marked as delivered but you haven't received it, or if it's been in transit beyond the estimated delivery window:

• Contact us within 48 hours of the expected delivery date
• We'll initiate an investigation with the courier partner
• If the package is confirmed lost, we'll arrange a full replacement or refund

Incorrect Address

Please ensure your shipping address is accurate and complete at the time of placing your order. Vintage Mart is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

If you notice an error after placing your order, contact us immediately at support@vintagemart.in — we'll do our best to update it before dispatch.

Shipping Questions?