Legal

Return & Refund Policy

Last Updated: 23 July 2026

At Vintage Mart, your satisfaction is our priority. We want you to love every piece of jewellery you receive. If something isn't right, we're here to help. Please review our return and refund guidelines below.

Return Eligibility

Returns are accepted in the following cases:

Wrong product delivered (different from what was ordered)
Product received in damaged condition
Defective item (manufacturing defect or broken components)
Missing accessories or components from the set

Not Eligible for Return

• Products that have been used, worn, or altered
• Items damaged due to customer mishandling
• Personal care or hygiene-related items
• Customized or personalized jewellery
• Items purchased during final clearance sales (unless defective)

Return Window

7 Days from Delivery

Returns must be initiated within 7 days of receiving your order. Requests made after this window will not be accepted.

How to Return

Follow these steps to initiate a return:

Log In

Open Orders

Navigate to 'My Orders' and select the relevant order

Select Return

Click on 'Return/Exchange' and choose the item(s)

Upload Photos

Provide clear photos showing the issue (damage, defect, or wrong item)

Wait for Approval

Our team will review your request within 24–48 hours

Pickup Scheduled

Once approved, a pickup will be arranged at no extra cost to you

Refund Process

Refunds are processed after the returned product passes our quality inspection. We will notify you once your refund has been initiated.

Refund Timelines

Payment Method	Timeline
UPI (Google Pay, PhonePe, BHIM)	3–5 business days
Credit / Debit Card	5–7 business days
Net Banking	5–7 business days
Wallet (Paytm, etc.)	2–5 business days

Note: Refund timelines are approximate and depend on your bank or payment provider.

Exchange Policy

Exchanges are available in the following scenarios:

Size exchange (where applicable)
Wrong item received — exchanged for the correct product
Damaged product — exchanged for the same item in perfect condition

Exchanges follow the same process as returns. The replacement will be shipped after the original item is received and inspected.

Non-Returnable Products

Customized or made-to-order jewellery
Gift cards
Jewellery care kits (once opened)
Items with removed or tampered tags
Products marked as "Non-Returnable" on the product page

Order Cancellation

Before Shipping

Full refund issued to original payment method within 3–5 business days.

After Shipping

Standard return process applies. You may refuse delivery, and a refund will be processed after the item is returned to us.

Need Help?

For return or refund queries, reach out to our support team:

Email: support@vintagemart.in

Phone: +91 98765 43210

Available Monday – Saturday, 10:00 AM – 7:00 PM IST